Conflict Analysis Essay

Conflict is a difference, a dissension or collision between ideas, principles or people. In conflict management there be exposes that center on inter personalized conflict. This type of conflict is a disagreement between individuals that are connected and explains how what one person does has an imp performance or effect of the former(a).1A PERSONS INVOLVEDSheila (my assistant for 14 eld)Valerie (hired as Customer partnership Relations Representative)The relationship between these deuce individuals was great for 2 years they commonly get toed on events unneurotic and wouldnt perceive them as officious on each others turf. Some durations their pop offloads would overlap alone they were able to hammer together and get them completed. These deuce individuals would some(prenominal) work in the same(p) space while engaging in elflike talk. They often spoke about things each had in common with the other such as their faith, volunteer work, school functions and goals. They ac ted as though they had neer worked together.B CONFLICT SCENEOn Feb. 10th I had the fortune to facilitate a group session of 11 managers at our primary(prenominal) office staff from 3-5pm to discuss people issues. Sheila go to as usually to work the power Point. At the end of the session most of the people who attended wanted copies of the power Point, however if we retributory printed the power point it would be in black and white. Therefore, Sheila tell quote Simone I need to example the front desk computer to print in color is that O.K.? I serveed Yes. During the m Sheila utilise the computer the people that attended the centralized people meetingwas sitting down waiting for their rides. Im in the conference way packing up while Sheila is getting color printed copies for everyone. This wasnt something that was planned beca use of goods and services it was a holiday.Sheila and I were supposed to be the only two staff in the office at that time. Ms. Valerie dropped by t o pick up some papers from the conference room and says to me Quote I could cod done that presentation for you. I responded Really, I didnt think of that because Ive always used Sheila assist me. Ms. Valerie then left the room. In my thought this was an informal act and Ms. Valeries interaction with Sheila stem from more personal than official relationship. She was focused on Sheila not on how they work together to get things done. Although most of the people had left there were still a few around and it didnt look good to observe two leaders of our company having a misunderstanding.1CWHAT TRANSPIRED?Through the glass doors of the conference room I could see something wasnt right near the front door. I noticed that all the others were gone except Sheila and Ms. Valerie. I could barely visit but, I could see negative gestures coming from Ms. Valerie. Her system language told me she was provoked because she was leaning forward with her hand on her hip. Sheila on the other hand, seventh cranial nerve expression was of, oh my god what did I do. She looked uncertain and I could tell didnt want to argue, she looked as though she wanted to avoid the conflict. I axiom her twirl around and walk away. Soon after we left the office but I didnt speak about.Until the future(a) day, I genuine an email from the office manager about the usage of the computers. The words used in the email had a huge impact on the meat that I received, I wanted to just bring my keys to the office and neer be there alone again. The choice of words was powerful decorous to provoke my trust. So powerful I didnt even respond to the email. I was totally surprised, this has never happened in the lead. I called Sheila and later that day she explained to me the issue between her and Ms. Valerie, that as Ms. Valerie was leaving she made a story You deal you shouldnt be on that computer, there could be legal things you shouldnt be looking at.1D SURFACE PROBLEMIn my sound judgment the sur bet problem was my choice of words I always use Sheila to assist me. The words I used probably made her sprightliness worthless, like she wasnt good enough. I could fetch said thank for letting me know I will let you know next time I facilitate a session. I would as well say the problem could stem from Ms. Valerie needing fulfillment, being part of the sessions would give her learning because she is passionate about her role.1EUNDERLYING PROBEMThe real problem is that Ms. Valerie is new she is also the Owners baby and her roles and responsibilities are still unclear and when a person doesnt suffer defined responsibilities they tend to want to get into anything to keep busy. Therefore, the Owner needs to make sure that she has a clear cut defined tasks and representation boundaries . In my opinion it wasnt her place to tell the office manager(Owners Wife) before she actually spoke to myself if she felt that there was some kind of ethic violation.1F WHICH CONFLICT STRATEGIES WERE EMPLOYED BY EACH PARTICIPANT?a. Cognitive estimate of the stainb. Personality and communication competenceNo, the next day we both received a text from Ms. Valerie that stated I TOLD SO WHAT OF IT. That statement alone confirmed she thought about her own needs and she had dealt with the situation because of who she was related to not her title.1GOUTCOMEThe outcome was negative. The next day there was prate within the organization and the spread of misinformation. This caused Sheila to call the office and ask who said things about her. Then Ms. Valerie contacted her again and told her she did. There was no winner or loser because the situation tainted both relationships and when they finally appeared in the same room it caused an uncomfortable atmosphere.1H VARIABLESIn my opinion arguing is normal, but we have to be careful when arguing because sometimes an argument evict overlay a much bigger problem. The style and the way we argue can speak volumes towards the way we actu ally feel. The most important aspect of realize/WIN is how we handle the argument. Therefore, I think that LISTENING, FACE ENHANCING rather than face attacking and UNDERSTANDING the what/why the other person is saying is a major issue.2A-2B LEARNINGS of CONFLICTFor everything that is still going on wrong with relationships, how we act and think, I am still learning slowly about how to do things better. I am more aware there is some take aim of differences when the conflict involves two or more people. However, the true disagreement versus what is comprehend maybe different from the other person because of our senses. As a topic of fact, this class has taught me that conflict is mostly accompanied by misunderstandings and if we can just understand the truth of the disagreement it will help us knead the right problem and manage the needs of both individuals. This course objectives, lectures and text The essentials of sympathetic Communication by Joseph DeVito has taught me that perception doesnt act alone.It is peoples behaviors, feelings and body language that enhances the threats when there is an disagreement. We must continue to learn how to work on the issues and develop strategies or solutions to manage the disagreement and at the same time manage the conflict. I learned that although this conflict was between two people I was surprisingly a party to it. I just wasnt included in the disagreement. This conflict was interpersonal. Interpersonal conflict will now and then happen in the workplace due to natural differences in personalities, beliefs and work ethics. It mostly happens in the workplace and is sometimes more complex because it involves needs, interests, threats and concerns. They also involve ongoing relationships and emotions. This analysis is about an ethical situation that caused an interpersonal conflict which in my opinion was due to jealousy, competition and vicious gossip.REFERENCESDeVito, J.(2014). Essentials Of Human CommunicationWo rkplace resolution Conflict StrategiesRetreived byhttp//www.livestrong.com