Total Quality Service

field Total Quality Service Summary Total lumber religious avail and total character reference solicitude as a business scheme designed to add value to nodes. It begins by discussing the roots of quality agency and total quality management, and TQM. Also, it is to explore the alliance between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation.However, most of what has been written on TQM is usually link to manufacturing related organizations even though it is widely believed that the concepts and principles infra TQM are as relevant to service organizations. Critical dimensions of TQS A review of literature on quality management implied that the critical dimensions of TQS could be broadly categorized under three groups as follows 1) Those dimensions of manufacturing quality management that can be effectively used in service organizations of course with due modifications (these include dim ensions such as top management commitment and visionary leadership, human imaginativeness management, design and management of processes, information and analysis, benchmarking, continuous improvement, employee satisfaction, and customer focus).2) Those dimensions that are seldom addressed in the literature, but are nevertheless key elements of TQM in both manufacturing and service organizations (e. g. union intervention and social responsibility). (3) Those factors that is highly preposterous to service organizations (namely, services capes the man-made physical environment and service culture). The TQM dimensions that flip been identified in service organizations are as follows 1) top management commitment and visionary leadership (TMCL) 2) human resource management (HRM) ) expert system (TS) 4) information and analysis system (I & A) 5) benchmarking (BM) 6) continuous improvement (CI) 7) customer focus (CF) 8) employee satisfaction (ES) 9) union intervention (UI) 10) social responsibility (SR) 11) servicescapes (SP) and 12) service culture (SC) Also, an empirical study that examines the difference of the relationship between TQM and quality performance in the manufacturing and service firms.